Warranty & Repairs

Our Warranty

What's Covered Under Warranty

We stand behind the quality of our gear and craftsmanship. All Hyperlite Mountain Gear products are covered against manufacturing defects and will be replaced or refunded at our discretion.

Key Things to Know:

  • Coverage: Manufacturing defects in materials and workmanship.
  • Required Information: A photo of each warranty concern, one photo of the full product, a brief description of when and how the issue started, and your proof of purchase.
  • If your claim is approved and we ask you to send your gear in, we'll provide a return shipping label and we'll cover shipping on any replacement product we send you.*
  • Resolution: After review, we’ll replace the product or refund the original purchase price at our discretion.
  • Timeline: Please allow up to one week for a response to your warranty claim, including a proposed resolution. If approved, ship your gear to us within 14 days.

What's NOT Covered:

  • Products that have been modified, neglected, misused, or abused.
  • Normal wear and tear, which depends on the rigor and duration of use.
  • Damage from accidents.
  • Products used for commercial purposes (rental, courier, etc.).
  • Products purchased from unauthorized dealers or third-party sites (Amazon, eBay, Craigslist, etc.).
  • Products purchased second-hand (our warranty applies to the original purchaser only).
  • Non-Hyperlite Mountain Gear products.

*A Note for International Customers: If you cover the cost of shipping and send us your receipt and tracking number, we'll reimburse you with an e-Gift Card.


Paid Repairs (Non-Warranty)

What We Can Repair

Because we make our products ourselves, we can often repair damage that falls outside of warranty.

Key Things to Know:

  • Coverage: Punctures, tears, busted zippers, worn-out components, and damaged hardware.
  • Required Information: A photo of each repair location and one photo of the full product.
  • Resolution: After reviewing your photos, we’ll share your repair options and an expected price range. Repairability is confirmed once we inspect your gear in person, and we’ll contact you if anything differs from the original plan.
  • Timeline: Please allow up to one week for a response to your repair request. If approved, ship your gear to us within 14 days. Repairs take 3-4 weeks once we receive your gear, and we’ll send an invoice to pay online before shipping it back to you.

What's NOT Repairable:

  • Cosmetic issues (stains, discoloration, fading).
  • Structural damage, such as shoulder straps separated from the pack body or back panel punctures.
  • Damage caused by improper storage or care.
  • Items modified or altered by the user.
  • Accessories, quilts, and mummy bags.

Prefer to fix it yourself? Our Dyneema Composite Fabric Repair Kit is great for quick field fixes on small punctures and tears.


How to Start

Concerned about a manufacturing defect? Start a warranty claim below with your photos, a brief description of the issue, and your proof of purchase. We'll take it from there.

Pack or shelter in need of repair? Start a repair request below with your photos, and we’ll follow up with your repair options and expected price range.

Need replacement hardware? Email [email protected] with a photo showing the broken or missing hardware, plus your shipping and billing addresses. We’ll let you know if a paid replacement is available.

Urgent issue on the trail? Submit your request below, then email [email protected] to let us know. We'll do our best to prioritize it.

Start a Warranty Claim Request a Paid Repair


The Humorless Legal Disclaimer

This limited warranty is expressly limited to the replacement of a defective product or a refund of the original purchase price, at the option of Hyperlite Mountain Gear, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Hyperlite Mountain Gear product and is not transferable. This warranty applies only to Hyperlite Mountain Gear products purchased through an authorized dealer or distributor. In no event shall Hyperlite Mountain Gear be liable for any loss, inconvenience, or damage, whether direct, incidental, consequential, or otherwise resulting from a breach of any express or implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This warranty does not affect your statutory rights.

TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.