Made for lands, not landfills.
We believe in the longevity of our gear, and we stand behind how it’s made. If your pack, shelter, or accessory has a defect in materials or workmanship, we’ll replace it or refund the original purchase price, at our discretion. And when the trail takes its toll, our Maine factory team, the same people who build our products, can often repair the damage for a fee.
Your Path Back to the Trail
Our warranty process is simple and hassle-free, designed to get your trusted equipment back on the trail as quickly as possible.
Defects in Materials & Workmanship
We stand behind our products. All Hyperlite Mountain Gear products are covered against manufacturing defects in materials and workmanship. After reviewing your claim, we’ll replace the product or refund the original purchase price, at our discretion. Start a warranty claim above with photos of the issue, one photo of the full product, a brief description of when and how it started, and your proof of purchase.
For more details, please review our full warranty policy.
Wear, Tear, and Trail Mishaps
We repair most damage from normal (or abnormal) use, including punctures, tears, busted zippers, worn-out components, and damaged hardware. Start a repair request above with photos of each repair location and one photo of the full product. We’ll reply within one week with your repair options and an expected price range. Repairs take 3–4 weeks once we receive your gear.
Need replacement hardware? Email [email protected] with a photo of the broken or missing part, plus your shipping and billing addresses, and we’ll let you know if a paid replacement is available.
Our warranty covers defects in materials and workmanship. It does not cover:
Normal wear and tear, accidental damage, or products that have been modified, neglected, misused, or abused. It also excludes commercial use (rental, courier, etc.), purchases from unauthorized dealers or third-party sites, second-hand purchases, and non-Hyperlite Mountain Gear products. Not covered by warranty? Many of these issues can still be fixed through a paid repair. Start a repair request above.
Estimated Repair Costs
Backpack Repairs
| Repair Type | Definition | Est. Price Range |
|---|---|---|
| Structural Panel Repair (Minor) | Small tears, holes, or punctures in the main DCF pack body. | $10 – $35 |
| Structural Panel Repair (Major) | Large tears, significant panel replacement (e.g., bottom panel), or extensive reinforcement. | $40 – $65 |
| Hip Belt Repair/Adjustment | Stitching repair, minor reinforcement, or adjustment of the hip belt. | $25 – $50 |
| Mesh/Pocket Repair | Re-sewing exterior mesh back into elastic or repairing small tears in mesh pockets. | $10 – $30 |
| Strap/Webbing Repair | Re-stitching load-bearing webbing, fixing attachment points, or reinforcing bartacks. | $10 – $30 |
| Zipper/Hardware Replacement | Replacing buckles, sliders, ladder locks, or small parts. | $10 – $30 |
Shelter Repairs (Tents & Tarps)
| Repair Type | Definition | Est. Price Range |
|---|---|---|
| Seam/Taping Repair | Re-taping vertical seams, checking for and sealing leaks at guy-out points or cone/peak. | $20 – $60 |
| Structural Patch (Minor) | Small tears or punctures in the main DCF fabric or minor patching of mesh inserts. | $10 – $35 |
| Structural Patch (Major) | Large fabric repairs, significant patching, or repairs to bathtub floor corners. | $35 – $60 |
| Zipper Repair/Replacement | Replacing main zipper sliders, fixing zippers off-track, or replacing full zipper runs. | $20 – $60 |
| Hardware/Modifications | Replacing grommets, cord locks, adding internal loops or snaps for inserts/beaks. | $10 – $25 |
Frequently Asked Questions
Email [email protected] with a photo showing the broken or missing hardware, plus your shipping and billing addresses. We’ll let you know if a paid replacement is available. If the failure is due to a defect in materials or workmanship, submit a warranty claim above instead.
Please allow up to one week for a response to your claim, including a proposed resolution. If your claim is approved, please ship your gear to us within 14 days. Urgent issue on the trail? Submit your claim, then email [email protected] to let us know, and we’ll do our best to prioritize it.
Yes. For the health and safety of our team, please send your gear clean and fully dry. Brush off dirt and debris and wipe it down before shipping. Items that arrive dirty or wet may be returned without service.
If your claim is approved and we ask you to send your gear in, you’re responsible for shipping it to us. We’ll cover shipping on any replacement product we send you. International customers: we’re unable to generate international return shipping labels for warranty claims. If you cover the cost of shipping and send us your receipt and tracking number, we’ll reimburse you with an e-Gift Card.
Absolutely. For small punctures and tears, and other wear-and-tear damage that isn’t covered by warranty, our Dyneema Composite Fabric Repair Kit is perfect for quick, reliable field fixes.
