Paid Repairs & Hardware Requests: Temporarily Paused
Our paid repair and hardware request services will be temporarily paused from September 17 through November 2 while our team completes existing repairs and works on improvements to bring you a better repair experience. The last day to submit a paid repair or hardware request is Wednesday, September 16. Requests received after that date will be held until we reopen on November 3. Warranty claims are still being accepted as normal — see below for details. Have a small puncture or tear you’d like to fix in the meantime? Our Dyneema® Composite Fabric Repair Kit is made for quick, reliable field fixes.
Made for lands, not landfills.
We believe in the longevity of our gear, and we stand behind how it’s made. If your pack, shelter, or accessory has a defect in materials or workmanship, we’ll repair or replace it at no cost to you. Warranty work is handled in our Maine factory by the same skilled team that builds our products, so your gear comes back meeting the same exacting standards it left with.
Your Path Back to the Trail
Our warranty process is simple and hassle-free, designed to get your trusted equipment back on the trail as quickly as possible.
Defects in Materials & Workmanship
We stand behind our products. If your gear has an issue caused by a manufacturing defect, we will repair or replace it free of charge. Hyperlite Mountain Gear has the sole discretion to determine whether an item should be replaced or repaired due to a manufacturer’s defect.
For more details, please review our full warranty policy.
Wear, Tear, and Trail Mishaps
We normally repair most damage that occurs from normal (or abnormal) use, including punctures, tears, busted zippers, worn-out components, and damaged hardware. Our paid repair and hardware request services are temporarily paused from September 17 through November 2 while our team completes existing repairs and works on improvements to bring you a better repair experience. We will reopen requests for repairs on November 3.
Our warranty covers defects in materials and workmanship. It does not cover:
Normal wear and tear from use · Damage from accidents, abrasion, punctures, or misuse · Cosmetic issues (stains, discoloration, fading) · Damage caused by improper storage or care · Items modified or altered by the user · Gear purchased second-hand · Non-Hyperlite Mountain Gear products
Estimated Repair Costs
Backpack Repairs
| Repair Type | Definition | Est. Price Range |
|---|---|---|
| Structural Panel Repair (Minor) | Small tears, holes, or punctures in the main DCF pack body. | $10 – $35 |
| Structural Panel Repair (Major) | Large tears, significant panel replacement (e.g., bottom panel), or extensive reinforcement. | $40 – $65 |
| Hip Belt Repair/Adjustment | Stitching repair, minor reinforcement, or adjustment of the hip belt. | $25 – $50 |
| Mesh/Pocket Repair | Re-sewing exterior mesh back into elastic or repairing small tears in mesh pockets. | $10 – $30 |
| Strap/Webbing Repair | Re-stitching load-bearing webbing, fixing attachment points, or reinforcing bartacks. | $10 – $30 |
| Zipper/Hardware Replacement | Replacing buckles, sliders, ladder locks, or small parts. | $10 – $30 |
Shelter Repairs (Tents & Tarps)
| Repair Type | Definition | Est. Price Range |
|---|---|---|
| Seam/Taping Repair | Re-taping vertical seams, checking for and sealing leaks at guy-out points or cone/peak. | $20 – $60 |
| Structural Patch (Minor) | Small tears or punctures in the main DCF fabric or minor patching of mesh inserts. | $10 – $35 |
| Structural Patch (Major) | Large fabric repairs, significant patching, or repairs to bathtub floor corners. | $35 – $60 |
| Zipper Repair/Replacement | Replacing main zipper sliders, fixing zippers off-track, or replacing full zipper runs. | $20 – $60 |
| Hardware/Modifications | Replacing grommets, cord locks, adding internal loops or snaps for inserts/beaks. | $10 – $25 |
Frequently Asked Questions
Our paid repair and hardware request services will be temporarily paused from September 17 through November 2 while our team completes existing repairs and works on improvements to bring you a better repair experience. The last day to submit a paid repair or hardware request is Wednesday, September 16. Requests received after that date will be held until we reopen on November 3. Warranty claims are still being accepted as normal — see below for details.
Requests submitted on or before Wednesday, September 16 are in our queue and will be completed as normal. Requests received after that date will be held and picked up in the order received when we reopen on November 3. If you have a question about an existing request, reply to your confirmation email and our Customer Service team will help.
Hardware requests are paused along with paid repairs until November 3. If a hardware failure is due to a defect in materials or workmanship, submit a warranty claim above and we’ll take care of it.
We’ll review your claim and respond by email within 1 week. If your gear needs to come to our Maine factory, typical turnaround is 3–4 weeks from the date we receive it, not including shipping time. This can vary during peak seasons, and we’ll give you a more precise estimate when we confirm your claim. Heading out on a trip? Let us know your timing and we’ll do our best to accommodate it.
Yes. For the health and safety of our staff, we require all items to be sent in clean. Please brush off all dirt and debris and wipe down your gear. Items that arrive dirty will be returned to you immediately.
You are responsible for shipping costs to our facility. We will cover the return shipping cost for all completed warranty work.
Absolutely. For small punctures and tears, and other wear-and-tear damage that isn’t covered by warranty, our Dyneema Composite Fabric Repair Kit is perfect for quick, reliable field fixes.
